Free Cancellation: If cancelled or modified up to 60 days before date of arrival, no fee will be charged. If cancelled within 30-14 days of your arrival, 100 percent of the first night will be charged. With 7 days, or a no-show, the total price of the reservation will be charged. *We strongly recommend travel insurance to cover these conditions.
“Booking” means the period for which you have paid to stay at the Property.
“Property” means the house or unit on your booking confirmation and all its fixtures, fittings and equipment.
“We & Us” means the owners and/or managers of the Property.
“Guests” means the people who stay overnight in the Property during the Booking.
“Visitor” means a person a Guest permits to visit the Property during the Booking.
ACCEPTANCE & RESPONSIBILITY…
Payment of the Deposit constitutes acceptance of these Terms and Conditions.
COMINGS AND GOINGS…
Check-in time is not normally before 2.30pm on the arrival date and check out time is not later than 10.30am on your departure date. This may be varied for your booking if you have discussed it with us, and it is noted on your booking confirmation.
Late departure is subject to prior arrangement and availability and extra charges may apply.
Please notify us of expected arrival time, (if you know) and a mobile contact number at least 2 days before arrival.
Check-in/check-out and key collection/return procedure:- property should be left LOCKED, with heaters & electric blankets TURNED OFF, and the keys returned to the key safes, which are to be left LOCKED unless special arrangements have been made prior to arrival.
A deposit of one night’s accommodation must be received to confirm the Booking. Bookings are not confirmed unless and until this deposit is received.
Payment in full must be received no later than 7 days prior to your arrival.
Payments of the amount due must be received in AUD net of any bank or other transaction charges. Overseas bank exchange charges will be debited over and above your tariff quote.
Please ensure payments are made within the specified time limits or the Booking may be cancelled automatically without notice or liability to you.
We accept payment by the following methods: Paypal ; Visa or MasterCard using Commonwealth Bank Secure Payments Gateway (by phoning 0438 096 193). Balance will automatically be charged to your credit card at up to 14 days prior to arrival.
THINGS DO CHANGE SOMETIMES….If you wish to vary or cancel your Booking, please contact us immediately on 0438 096 193, or +61 438 096 193 (outside Australia)
If cancelled or modified up to 60 days before date of arrival, no fee will be charged. If cancelled within 30-14 days of your arrival, 100 percent of the first night will be charged. Within 7 days, or a no-show, the total price of the reservation will be charged.. We recommend travel insurance.
Should you be eligible for a refund it will be made through your chosen payment method at time of booking.
A reduction of the number of nights stayed will be a treated as a cancellation of the booking in respect of those nights.
A reduction in the number of guests will be treated as a cancellation of the booking in respect of those guests.
We have a minimum nights stay policy at certain times of the year. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
A bond payment pre-authorisation on your credit card of up to $300 per property may be required 24 hours prior to your arrival. It will be released to your credit card once our property has been inspected and deemed left in a similar state to your arrival. We agree to ensure this occurs within 3 working days of your departure.
Any damage, loss or expense incurred by us as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
PARTIES & FUNCTIONS
Parties and functions require prior approval at the time of booking and special conditions will apply including extra charges. Guests remain responsible for persons attending, no disturbance of neighbours, no undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others, all noise to cease by 12 midnight.
Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.
THINGS TO SLEEP IN & DRY OFF….
We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure. Further linen may be available. Beach towels are not included.
YOUR FUR BABIES….
Pets are allowed at some of our Properties. You must tell us at the time of booking. Pet owners are responsible for cleaning up after their pets both within and outside the property. Pets are NOT allowed on furniture at any time. Any evidence of pets on furniture may incur extra cleaning fees, which will be taken out of your Pet Bond of $100, (processed as a pre-authorisation 24 hours prior to your arrival). It will be released to your designated card once our property has been inspected and deemed left in a similar state to your arrival. We agree to ensure this occurs within 3 working days of your departure.
BE NICE TO OTHERS…
Please comply with all applicable house rules and instructions and the caretakers of the property concerning occupancy, property, health, safety and quiet enjoyment of the property and your neighbours.
You are responsible for damage, breakages, theft and loss of the property and any part of it during your stay. Please notify us of this immediately as we are on an island & sometimes can’t quickly replace things ready for the next guests. We may recover from you repair or replacement cost (at our discretion).
Only the number of guests stated in the Booking may stay in the property overnight. If any other guests stay, or other beds used above those mentioned in our “Beds Required” section of the Tax Invoice, will be charged extra at $30 per night per extra bed.
Disturbance to your neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
Before departure, all food must be removed from fridges, all rubbish put in the appropriate rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, emptying the fridge, removal of excessive rubbish etc. Should there be more than the usual time/cost for cleaning the property, you will be charged the additional costs which will be deducted from the security bond or charged to your credit card.
All furniture and furnishings must be left in the position they were in when you arrived, as our cleaners are not beefy furniture removalists.
The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to the key safes as directed.
You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge of $20.
Smoking is not permitted in the houses, or within 10 metres of the property doorways. Please be considerate with your cigarette butts, and always put them in the rubbish. The cleaners don’t like treasure hunting for fag ends when you leave.
IS THERE A PROBLEM?…
In the case of any problem or complaint, you must inform us at the earliest opportunity.
We are on a remote island, so there may be some delay at times sourcing trades people, but we will do their utmost to fix the problem as quickly and efficiently as possible. Please allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to us prior to departure from the Property. We have Maintenance forms in our Service Directories for any items that you may notice need attention. For urgent matters, a text message will do if you cannot email.
Failure to do this may hinder our ability to rectify the problem or complaint, or resolve any inconvenience you may have.
We recommend all guests purchase travel insurance since we are not responsible for any injuries, illness or accidents that may occur whilst staying at the property.